Returns & RefundsUpdated 2 years ago
Returns
RETURN POLICY
Last updated March 12, 2021
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return a UK item, place the item securely in its original packaging and register your return from the link below:
Follow the on screen instructions and we will send you a link to print you label.
Then just drop off your parcel at any of the numerous Collect Plus drop off points around the UK.
A small fee of £2.00 will be deducted from the value of the order to contribute to the cost of return and warehouse/refund process.
Should you decide to accept store credit rather than a refund the fee will be waived.
For all orders not covered by the paid for service, please return via your preferred method to the below address.
GH Warner Footwear Limited
Attn: Returns
Spitfire House, The Whittle Estate
Cambridge Road
Whetstone, Leicestershire LE8 6LH
United Kingdom
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least ten (10) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.
EXCEPTIONS
The following items cannot be returned:
● Items not packed in their original packaging.
● Items that have been worn.
● Items that were not purchased from the Jocee & Gee Store
● Items that are not as originally sold. (i.e. Missing parts, damaged)
● Any items not sent within the 30 day returns window.
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
0808 167 4539
Europe & Rest of World Orders
Unfortunately at this time we are unable to offer the automated label service for overseas orders. Please return any unused items in their original condition and packaging to the following address:
Jocee & Gee
Spitfire House
The Whittle Estate
Cambridge Road
Whetstone
Leicester
LE8 6LH
United Kingdom