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Jocee & Gee Help Centre logo

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FAQs

11 articles

Jocee & Gee Frequently asked questions and information

Articles

UK Deliveries

*Please note, if you are not available to receive and sign for your order, we cannot be responsible for goods “left in a safe place” and accessible to others should you request this option via our carrier. Orders placed on a Friday will be despatched

Order Tracking

All orders are despatched using tracked services. A tracking link will be sent to your registered email address upon collection from our warehouse facility by the relevant courier service. Also, if you have provided us with a mobile number, a text wi

Head Office Details

G.H. Warner Footwear Limited. 37a Hillgrove Business Park. Nazeing Road. Nazeing. EN9 2HB. Company Number 01169658

Careers

Sales. Sorry, there are currently no vacancies in this department. Marketing. Sorry, there are currently no vacancies in this department. IT. Sorry, there are currently no vacancies in this department. Office. Sorry, there are currently no vacancies

Returns & Refunds

Then just drop off your parcel at any of the numerous Collect Plus drop off points around the UK. A small fee of £2.00 will be deducted from the value of the order to contribute to the cost of return and warehouse/refund process. Should you decide to

Faulty Items

In the unlikely event that you receive an item that is faulty or your item has developed a fault that is considered to be a design issue, please do not hesitate to contact us via any of the below methods:. Phone       0808 167 4539. Email        supp

Gift Cards

Gift vouchers can be purchased via the website. Please click here to be directed there now.

Klarna

Part 1: How it works. Shop now. Pay later with Klarna. We’re excited to announce we have partnered with Klarna to bring you new ways to pay at checkout. Here’s how it works:. Step 1. Add products to your cart and select “Klarna” when you check out. S

EU & Rest of World Deliveries

EU. Due to the UKs departure from the European Union there are some changes to the way VAT and Duties are calculated. We have implemented the following to make this as painless as possible to the customer. All orders under 150 Euros (or GBP equivalen

Can I change/amend my order?

We look to despatch your order in as efficient manner as possible. Should you wish to cancel or amend your order, please contact our help desk on 0808 167 4539 as soon as possible after placing the order. We will endeavour to halt the order process a

How do I know my order is successful

Upon completion of your order, an order confirmation email will be sent to the email address registered when placing the order.